After taking care of personal injuries, the next thing to take care of is the injuries to your vehicle. Take an active role in the collision repair process! You want to know how much damage was done, how much repairs are going to cost, how long you’ll be without your vehicle, and most importantly - if your vehicle will look and drive the same after it has been repaired.
Your vehicle may be the second largest investment you make in your lifetime. Asking the right questions and taking a tour of a collision repair facility can help you to decide if your investment is in the best hands. If you feel comfortable after your visit with the collision repair business, chances are you will be satisfied with their service and repair as well.
Next to the Gold Class Professionals designation, the most important things to look for in a collision repair business are:
- Modern equipment
- Evidence of proper collision repair training
- Cleanliness
- Warranty program
- Platinum Individual™ technicians
- ASE certified technicians
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Modern equipment and evidence of collision repair training show that a business is up-to-date with technology and can repair your vehicle properly. The facility will need a three-dimensional measuring system to measure the height, width, and length of your vehicle structure. Because this structure supports all steering and suspension parts, these points of your vehicle must be properly repaired to factory measurements and specifications. In most cases, the tolerance is as strict as three millimeters - the thickness of three dimes. Some vehicles today require a tolerance no greater than one millimeter.
Cleanliness and atmosphere can say a lot about the business and technicians’ attitudes. The business should be wiling to give you a tour to show you their facility and equipment.
Most professional facilities also offer a warranty on their repairs. This is to protect you if something does not work properly after the repair is complete.
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