Frequently Asked Questions

Web Desing Does training really matter if my shop is experienced?

Yes. Cars have become increasingly complex and technology in different makes and models changes faster than ever before. Procedures can even change significantly from one model year to the next. Current training is essential for proper, safe repairs.

How do I find a shop that has earned the Gold Class designation?

It’s as easy as using the Gold Class shop finder on this website. Although some collision repair shops advertise their Gold Class designation in ads, on their websites, in their windows or on a plaque in the shop’s lobby, this website is the most current and up-to-date resource to find one.

What if there’s not a Gold Class shop near me?

There are currently more than 4,000 Gold Class shops around the country. After a collision, restoring the structural integrity of your car is critical to your safety and the lives of your passengers. It’s not minor vehicle servicing — it’s the equivalent of life-saving surgery to your car. Just like you’d travel for a good heart surgeon, it’s worth it to seek out a Gold Class shop for significant collision repairs.

What’s the difference between a Gold Class rating and other certifications?

The Gold Class designation is the industry standard for training that contributes to complete, safe and quality repairs. While other organizations offer certifications and testing, they do not require ongoing annual training, or test on content that is as frequently updated to reflect today’s makes, models and technologies. Ongoing training and testing keeps repair technicians up-to-date on the latest vehicle models, technologies and repair methods. Gold Class is not a certification that lasts a certain number of years. It’s a designation indicating that a shop undergoes ongoing, up-to-date training every year. Shops that lapse in their training, even for a year, lose their Gold Class designation.

Is training all that matters for safety?

No. Training is just one of several main contributors to safe repairs. Also necessary are the proper infrastructure, access to vehicle maker repair procedures, and the right tools and equipment. Gold Class businesses have up-to-date knowledge on the infrastructure, tools and equipment needed to perform complete, safe and quality repairs. But equipment and infrastructure verification is not currently a requirement for the Gold Class designation.

Do Gold Class shops provide a better experience for customers?

When you choose a Gold Class shop, you’re choosing trained repair professionals. That can contribute to a positive repair experience, as well as contributing to a safe repair. A May 2013 analysis of more than 18,000 collision repair shops by automotive information provider CynCast also found that Gold Class businesses outperformed other body shops by 47% in CynCast’s Shop Performance Value Rating. The rating measures shop performance using important metrics such as how soon on average customers get their cars back, the accurate of the initial estimate, and customer satisfaction.

Want to learn more? Download a brochure about Gold Class today.


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